Here at ServicePulse, we’re using AI to help MSPs focus their time on customer interactions and tickets that need the most attention. We know that one of the main points of contact for customers with your company is through the help desk and as you grow, it becomes more difficult to keep on top of the conversations with your technical team. Our algorithm is designed to analyze all closed service tickets for the previous day, look for language patterns that indicate a possible issue, and then deliver a report to your inbox containing only the tickets that could possibly need your review. (read more after the jump)