Artificial Intelligence or AI is one of the biggest buzzwords for 2020 in the IT industry. At the enterprise level, AI is being used to analyze big data, for interactive voice-based customer service, and to build more efficient logistics. At the consumer level, we see AI at work in our mobile assistants, home assistants, and shopping recommendations at big retailers. But the MSP industry has been slow to see the adoption of this technology for themselves or for their SMB clients. What should MSPs know about AI?